Backpacks
FAQ
How can I confirm that my order was successful?
Once you place an order, we’ll immediately send a confirmation email to your inbox. If you spot any errors in your order, please contact us right away so we can make the necessary corrections. If you don’t receive the confirmation email, please check your SPAM or junk folder first, and if it’s not there, reach out to us for assistance.
What if my item doesn’t fit?
No stress — sizing issues are one of the most common concerns. You can exchange your item for a different size for free within 30 days.
Are your products covered by a warranty?
Yes. All products include a 12-month quality warranty that covers stitching issues, defects, or premature wear. If something isn’t right, we’ll make it right immediately.
How long does shipping take?
Standard U.S. shipping takes 3–12 business days. All orders ship with full tracking and insurance. During high-volume periods, shipping may take an extra 1–2 days, but you’ll be updated every step of the way.
You’ll receive a tracking number to monitor your package in real-time. If there are any unexpected delays in dispatching your order, we will promptly notify you by email.
What if I need help with my order?
We believe fashion is a powerful form of self-expression and confidence.
That’s why we’re committed to helping you find the perfect outfit that complements your unique style and personality.
Our dedicated customer service team is always ready to assist. Whether you need advice on sizing, styling tips, or just want to connect, we’re here for you!
Feel free to reach out anytime via our contact form or email us at info@avery-jones.com.
What should I do if the size I received is different from what I ordered?
Please note that our size charts have a tolerance of 1-2 cm, and each product page includes a specific size guide measured in inches and centimeters. If the item doesn’t fit as expected, you’re more than welcome to return it. Please refer to our return policy for more details.
What if the color of the item I received looks slightly different from what I saw online?
The colors of our products are captured accurately without any filters, but slight color variations may occur due to different screen settings on your device. If you’re not satisfied with the color, we offer returns or exchanges to ensure you’re happy with your purchase.
Are the materials good quality?
Absolutely. We carefully select materials that balance comfort, durability, and style. Every item is tested before being added to our catalog — no cheap, fast-fashion shortcuts.
Is my payment information secure?
Yes. All payments are processed through encrypted, PCI-compliant systems such as Visa, Mastercard, Apple Pay, and Shop Pay. Your data is always protected.